It’s summer, y’all! We ship from Texas, and this season is one of the hottest we’ve seen. When placing an order, please keep in mind that all shipping methods are heat-compromised, and any edible products may melt during shipping (even with the addition of a cold pack). Expedited
shipping and opting to include a cold pack with your order may be able to surpass the heat in local Texas areas, but in any case we cannot
guarantee that edibles will not arrive melted. If you are able to pick up your order via curbside, we recommend it. RESTART CBD is not
responsible for any products that melt during shipment.
Shipping with Cold Packs (Protection, not a guarantee) – We cannot guarantee your edible items from melting even when choosing
to add cold packs or expedited shipping. Cold packs only last 36 hours or less depending on the weather. UPS, US Postal, and Fedex delivery trucks are not air conditioned! Ordering any edible shipped in warm temperatures is the buyer’s responsibility.
RESTART CBD or any shipping carrier does not accept claims for melted edibles. Buyer is fully responsible for ordering edibles that may melt in warm weather, with or without ice packs. Again, please be mindful we ship from Texas. In warm weather, we suggest having your edibles delivered to an address where someone is there to accept your package upon delivery.
Note: Any edible items containing gelatin are more prone to melting compared to edibles containing pectin.
Due to COVID-19, shipping may be delayed. Normal next day delivery can not be guaranteed.
If you are having problems with tracking your order, Contact us by email or phone. Include your order number and name.
Packages that have been determined as delivered: Be aware that if USPS can prove that the package was delivered, you won’t be able to file a claim with them because they fulfilled their end of the bargain.
Does this mean I am a victim of Package Theft? Yes. If the USPS has checked their facilities, vehicles and have a record that your mail was delivered they are not liable to refund your shipping or replacement cost. At this point, you are a victim of mail or package theft, which is one of the fastest growing crimes in the U.S.
Who can I report a stolen package to? You can file a complaint with U.S. Postal Inspector. USPS has a police force that investigates mail theft. You can also file a police report with your local city or county. Keep in mind that it isn’t an urgent matter and the report should be done online or through the non-emergency phone line.
What does a report do for me? While neither of these options will help you get your package back; they can help law enforcement better understand and map crime rates in your area. If you paid for third party package insurance, or your homeowner’s insurance covers it, they will require one of these reports to file a claim.
What can I do to prevent this in the future? At the Package Guard, we have compiled a list of products you can use or buy that may prevent this in the future.
How can I edit my shipping address? If your order is shipping to an incorrect address, please contact us as soon as possible. Due to our fast turn around time, incorrect address information should be submitted within 10 minutes of placing the order. We are not responsible for packages shipped to the incorrect address entered by customer. If address entered is incorrect and package has left our facility, it is suggested to contact your local USPS office to locate or visit www.usps.com We will not re-ship an order due to incorrect address entered by customer.
What if my order is marked delivered but is no where to be found? If your order has been marked as DELIVERED by USPS and is no where to be found, please contact us as soon as possible. After a package has been marked as DELIVERED and if package can not be located, we require a 24-36 hour wait time to ensure USPS will not make another attempt for delivery.
Can I make changes or cancel my order? Due to our quick processing time, we may not be able to cancel or modify an order after it has been submitted.
All RESTART CBD smokable products (hemp flower, CBD vape, pre-rolls, cigarettes, vape, and paraphernalia) items are FINAL SALE.
For all other purchases (Sublingual Oils, Edibles, and/or Topicals) to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with unbroken seal.
What should I do if I received the wrong product? If your order is incorrect, please contact us immediately.
At RESTART CBD we believe transparency gives our customers peace of mind. Know what you are buying and using through our 3rd party testing results. Every batch of CBD oil processed goes through rigorous testing following strict state hemp laws in Kentucky.
See RESTART CBD’s recent batch test results.
Want to know more about RESTART CBD? Read more here.
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